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  • Writer's pictureStayAhead Editorial Team

Is it Time to Scale? Get Your Digital Assistants Ready

For legal teams within debt collection operations, staying on top of the high volume of delinquent accounts can quickly become overwhelming. From sending routine payment reminders and demand letters to managing court filings and judgment enforcement's, the tasks involved are numerous and repetitive. This is where legal automation can be a game-changer, allowing you to scale up your processing capacity exponentially.

The debt collection lifecycle is rife with opportunities for automation. At the outset, automated systems can streamline the process of generating and sending payment reminder notices, late fee calculations, and demand letters with customized content based on account data. Automated workflows can handle routine follow-ups, track response deadlines, and trigger escalations when needed.

As accounts move into more advanced delinquency stages, there is very little what collection software's could do to assist with the advanced processes, may it be preparing an account for suit, validating accounts for filing, collating all the necessary documents for e-filing with the court systems, automatically track the communications from the court for next steps, etc. Dependency on the staff is always high with these processes' creating a bottle neck to scale if an agency wants to increase their capacity in a short time. With tight labor market, it is hard to find people who are motivated to take up such mundane tasks. Today, process automation is in place as a boon for ARM industry to assist with preparing and filing legal complaints, summons, motions, and other case types with integrated e-filing capabilities with any court systems that accepts the filings electronically.

If a judgment is awarded, automation can drive the next steps, from generating garnishment orders and filing them. Every action of the RPA bot can be systematically recorded, maintaining a comprehensive audit trail to avoid any unintended errors.

By leveraging document automation, your team can rapidly populate industry-standard templates with case data, eliminating the need for tedious manual data entry. Robotic process automation (RPA) takes this a step further, mimicking human actions to perform multi-step workflows across different applications and databases. For the most part, RPA bots, referred to as ‘Digital Assistants’ are less invasive and can seamlessly integrate with your collection systems, case management systems, communication portals, and e-filing portals to execute tasks end-to-end.

As you scale your legal automation, be sure to prioritize data security with strict access controls, encryption, and audit logging.

Most importantly, choose flexible and scalable automation solutions that can expand on-demand as your caseloads fluctuate and choose the right technology partner who understands the nuances of the ARM and its legal operations. With the right legal automation strategy, your collection operations can process a higher volume of cases with improved accuracy, consistency, and turnaround times – ultimately translating to improved recovery rates and client satisfaction. Don't get bogged down by manual tasks; it's time to scale by getting your digital assistants ready.


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